Platform Features

Everything You Need to Deploy AI Voice at Scale

A complete platform for deploying, managing, and optimising AI voice agents for your business.

Core AI

Intelligent Voice Technology

The AI engine at the heart of every voice interaction β€” built for real-world conversations.

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Natural Voice Conversations

Powered by Google Gemini Live's native audio model, conversations feel genuinely natural β€” with interruption handling, filler word tolerance, and contextual awareness.

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Real-Time AI Responses

Sub-second response latency using Gemini's live audio pipeline. No delays, no dead air β€” the AI responds as fast as a human would.

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Multi-Turn Context

The AI remembers everything said earlier in the conversation and uses that context to give relevant, accurate responses throughout the call.

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Multi-Language Support

Native support for Tamil, Hindi, and English. Language detection is automatic β€” callers speak naturally without pressing 1 for English.

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Sentiment-Aware

The AI adapts its tone based on caller emotion β€” staying calm with frustrated callers, matching warmth when needed, and never being dismissive.

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Automatic Escalation

Configurable escalation logic transfers callers to human agents when needed, with full context handoff so agents don't have to start from scratch.

Channels

Connect Any Communication Channel

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Phone & PSTN

Works with any phone number over the public telephone network. Callers just dial your number as normal.

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SIP / Asterisk Integration

Deep integration with SIP trunks and Asterisk PBX. Compatible with most VoIP providers.

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WhatsApp Business API

Official Meta WhatsApp Business Cloud API integration for both voice calls and text messaging.

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WebRTC Voice

High-quality WebRTC audio for WhatsApp calling with TURN/STUN support and configurable ICE servers.

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DTMF Input

Full keypad/DTMF input support for phone number collection, menu selection, and PIN entry during voice calls.

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Location & Maps Sharing

AI can share Google Maps links, routes, and location details via WhatsApp during a call.

Business Platform

Built for Business Operations

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Knowledge Base Management

Upload and manage business documents, FAQs, product catalogues, and policies. The AI uses this to answer real questions accurately.

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Multi-Business Support

Manage multiple businesses from a single platform. Each business has its own agents, knowledge base, and call history.

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Role-Based Access

Tenant and user management with granular role-based permissions. Admins, managers, and operators with appropriate access levels.

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Agent Versioning

Maintain multiple prompt and configuration versions. Roll back to a previous agent version instantly if needed.

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Usage & Billing

Per-minute call billing, subscription management, and detailed usage reporting per business and agent.

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Business Notifications

Configurable notifications for call events, subscription updates, and system alerts via your preferred channel.

Analytics & Automation

Insights That Drive Better Conversations

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Call Analytics Dashboard

Real-time and historical call metrics β€” total calls, duration, completion rates, and caller patterns β€” in a clean admin dashboard.

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Full Call Transcripts

Every call is transcribed and searchable. Review exactly what was said, how the AI responded, and where improvements are needed.

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Audit Logs

Comprehensive audit trail for all platform actions β€” who changed what, when, and from where.

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Silence Detection

Configurable silence handling β€” prompt the caller after a period of silence, or end the call gracefully after extended no-response.

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Call Duration Controls

Set maximum call duration, response timeouts, and closing response windows to control costs and quality.

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Search Console Integration

Google Search Console integration for monitoring website performance alongside your voice analytics.

Developer Platform

API Integration & Developer Tools

A complete REST API for integrating AI voice capabilities into your own applications and workflows.

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Full REST API

Complete API access for agents, calls, knowledge, telephony, billing, and more. Full OpenAPI/Swagger documentation available.

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Webhook Events

Real-time webhook notifications for call events, WhatsApp messages, and subscription status changes.

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Secure Authentication

Session-based authentication with role-based access control. All endpoints require proper authentication.

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Rate Limiting

Built-in rate limiting and security headers protect your infrastructure from abuse.

REST API EXAMPLE
GET
/api/v1/agents
POST
/api/v1/agents
GET
/api/v1/calls
POST
/api/v1/knowledge
GET
/api/v1/billing/usage
POST
/api/v1/telephony/numbers
β†’ Full docs at /docs
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See All Features in Action

Contact us for a live demo or to discuss how our platform fits your business requirements.